How to Update or Change Your Account Name, Company Name, Email Address and Primary IA Name: Multi-User

Wondering how to update or change the information for a Multi-User account?

For security reasons, changing the:

        1. Account Holder’s Name
        2. Company Name
        3. Email Address

is something we need to do for you from this end, for Multi-User accounts.

Multi-User accounts can modify the Primary IA Name and Users.  Click HERE for instructions.

PRIMARY ACCOUNT EMAIL CHANGES ONLY:  If you are specifically requesting us to change your primary ACCOUNT email, please know that you must first LOG OUT of ALL devices, before we can make the change.  *It is not enough to simply close the browser window!*  You MUST be sure you are Logged Out before we can update your account.  Assure us that you are positively logged out, and we will make the change.

The Email address is your ACCOUNT IDENTIFIER, so if you are not logged out, it can cause a lot of problems.  Help us avoid that by being sure you are completely logged out.

Please fill out the Contact Us Form, explaining what the exact changes will be, and we will take care of that for you as quickly as possible.

Thank you and we will be in touch as soon as the changes have been completed.

*(Single-User accounts, please click here for other instructions)

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Have more questions? Contact Us

Monday thru Thursday: Open from 9:00 AM – 5:00 PM

Friday, Saturday & Sunday:  The office is Closed. Calls, voicemails and emails will be responded to within a reasonable amount of time.


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Author: April Zook

April Zook enjoys announcing news and updates for the The A.D. Toolbox Online, which is an IA Regulatory Library and more, produced by Zook Aviation. Come visit our site at for all your Regulatory needs, and more!