Were you once receiving New AD Email Notifications from us, but don’t seem to be lately?
It’s possible that AUTO-SPAM is the culprit!
If you’re not familiar with the concept of Auto-Spam, it’s fairly simple to understand, but not so simple to reverse.
Each email provider (Gmail, Yahoo, Hotmail, etc) has their own security system in place. They decide when an email could be a threat, and they act accordingly, typically marking it as spam, or bouncing it out entirely, so you never even see the message.
What triggers these providers to block, bounce, or mark emails from us as Spam?
- Message ignored, rarely or never opened
- Message frequently deleted, without ever having been read
When messages (from us or someone else) stack up in your inbox, your provider is paying attention.
THEY decide that if you are not interested, it’s highly possible that these ignored message are spam, whether it is true, or not.
Here’s what our email may look like, if it makes it through:
If you use GMAIL:
Go to your Spam folder, locate the email from us, click the checkbox and click “Not Spam“.
Or, open the message and click the “Report not spam” button (at top):
When you click “Report Not Spam”, the email is automatically placed back into your standard Inbox.
*GMAIL explains more about how their Spam works here: https://support.google.com/mail/answer/1366858
If you use YAHOO:
Go to your Spam folder, locate the email from us, open it and click “Not Spam” (at top):
When you click “Not Spam”, the email is automatically placed back into your standard Inbox.
*YAHOO explains more about how their Spam works here:
So what happens if your email provider completely rejects our message and bounces it out?
- You never know we tried to send a message.
- You are marked as “bounced” and we are notified.
WHAT HAPPENS NEXT?
Initially, if you are marked as Bounced and we are notified, then we must flag your account as bounced, and halt further messages from reaching you.
After so many bounces, our own email provider detects something is wrong and reports us for sending spam, even though it is not, and flags us, possibly to the point of shutting our service down.
Now that is bad news for everyone.
As a preventative from possibly being shut down, we must halt future messages from going out, to those providers who have either marked us as spam, or bounced our email back to us automatically.
WHAT CAN BE DONE ABOUT IT?
Go into your Spam folder, locate our message, and mark us as “Not Spam”.
*But, it doesn’t stop there. If you would be so kind as to let us know you’ve done this, we will then turn your notifications back on, and hope it reaches you, the next time a New AD is issued.
One final effort would be to add email@example.com to your Contact List, so we are considered a “safe” sender.
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Have more questions? Need help? Contact Us
Monday thru Thursday: Open from 9:00 AM – 5:00 PM
Friday, Saturday, Sunday & IA Seminars: The office is Closed. Calls, voicemails and emails will be responded to within a reasonable amount of time.