Not getting New AD Emails? Auto-Spam May Be Why!

Were you once receiving New AD Email Notifications from us, but don’t seem to be lately?

It’s possible that AUTO-SPAM is the culprit!

If you’re not familiar with the concept of Auto-Spam, it’s fairly simple to understand, but not so simple to reverse.

Each email provider (Gmail, Yahoo, Hotmail, etc) has their own security system in place.  They decide when an email could be a threat, and they act accordingly, typically marking it as spam, or bouncing it out entirely, so you never even see the message.

What triggers these providers to block, bounce, or mark emails from us as Spam?

    • Message ignored, rarely or never opened
    • Message frequently deleted, without ever having been read

When messages (from us or someone else)  stack up in your inbox, your provider is paying attention.

THEY decide that if you are not interested, it’s highly possible that these ignored message are spam, whether it is true, or not.

Here’s what our email may look like, if it makes it through:

If you use GMAIL:

Go to your Spam folder, locate the email from us, click the checkbox and click “Not Spam“.

Or, open the message and click the “Report not spam” button (at top):

When you click “Report Not Spam”, the email is automatically placed back into your standard Inbox.

*GMAIL explains more about how their Spam works here:  https://support.google.com/mail/answer/1366858

If you use YAHOO:

Go to your Spam folder, locate the email from us, open it and click “Not Spam” (at top):

When you click “Not Spam”, the email is automatically placed back into your standard Inbox.

*YAHOO explains more about how their Spam works here:

https://help.yahoo.com/kb/SLN28056.html

So what happens if your email provider completely rejects our message and bounces it out?

That means:

    1. You never know we tried to send a message.
    2. You are marked as “bounced” and we are notified.

WHAT HAPPENS NEXT?

Initially, if you are marked as Bounced and we are notified, then we must flag your account as bounced, and halt further messages from reaching you.

WHY?

After so many bounces, our own email provider detects something is wrong and reports us for sending spam, even though it is not, and flags us, possibly to the point of shutting our service down.

Now that is bad news for everyone.

As a preventative from possibly being shut down, we must halt future messages from going out, to those providers who have either marked us as spam, or bounced our email back to us automatically.

WHAT CAN BE DONE ABOUT IT?

Go into your Spam folder, locate our message, and mark us as “Not Spam”.

*But, it doesn’t stop there.  If you would be so kind as to let us know you’ve done this, we will then turn your notifications back on, and hope it reaches you, the next time a New AD is issued.

One final effort would be to add  support@airworthinessdirectives.com  to your Contact List, so we are considered a “safe” sender.

Thank you!

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Have more questions? Need help? Contact Us

Monday thru Thursday: Open from 9:00 AM – 5:00 PM

Friday, Saturday, Sunday & IA Seminars:  The office is Closed. Calls, voicemails and emails will be responded to within a reasonable amount of time.

How to Inactivate and Reactivate a Customer

If you’d like to Inactivate a Customer, instead of deleting them entirely, it’s a fairly simple process.  Here’s how:

  1. Click on My Customers
  2. Locate the Customer and click the View button.  (*If you have a long list of customers, we suggest typing their name in the Filter Search, to locate them faster):

3. In the Customer screen, locate and click on the green Active button:

*Changing status to Inactive will retain the customers records, but this customer will no longer be allowed to be attached to Aircraft, AD Compliance Reports, Work Orders and Forms.

They are now Inactive.

If you wish to later Reactivate the Customer, simply click on the Inactive button:

*Changing status to Active will allow this customer to be attached to Aircraft, AD Compliance Reports, Work Orders and Forms.

They have now been reactivated.

If you would like to permanently DELETE a Customer, click here to learn how:

https://zookaviation.com/blog/2018/08/14/how-to-delete-individual-customers-from-your-my-customers-list/

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Have more questions? Need help? Contact Us

Monday thru Thursday: Open from 9:00 AM – 5:00 PM

Friday, Saturday, Sunday & IA Seminars:  The office is Closed. Calls, voicemails and emails will be responded to within a reasonable amount of time.

Changes to the Logbook Entry Tool

Did you notice some differences when working on a Logbook Entry?

We’ve made a few changes in appearance and layout, for the purpose of what is called WYSIWYG, meaning What You See Is What You Get.

The screen is now arranged to look as close to your final print out as possible.

A few changes you will notice are the placement of the buttons, which are now on the left side of the screen .  There are quite a few buttons:

1. PRINT, for the small sticker labels. (We recommend one sheet of 4 labels, size 3-1/2″x5″, such as those by Avery 5168 (Laser) /8168 (Inkjet):

2. SAVE, allows you to save your changes.  We encourage you to click Save quite often, so no work is lost:

Be sure to click SAVE before changing the VIEW/Layout (#3 below):

3. And a toggle button, between size SMALL LABELS (5168/8168) VIEW (size 3-1/2″ x 5″) and FULL PAGE VIEW, to display what an 8.5″ x 11″ sheet looks like.  Click the buttons to toggle back and forth between small labels and full page:

When you are in the SMALL LABEL layout, the screen will display a small box to emulate a 3.5 x 5″ sticker label (such as Avery 5168/8168):

Click PRINT and select which location you need your label to print on:  Top Right, or Top Left, Bottom Right or Bottom Left:

*Only the first 11 rows will print. If you need more room, we recommend you use Full Page View.

When you’re in the FULL PAGE layout, the box will appear larger, to emulate an 8.5″ x 11″ sheet:

Remember, you can trim the page down to fit into the logbooks.  Click PRINT and select which style you prefer:  Auto-Expand (recommended), or Single Page.

*We recommend you use Auto Expand print option so that your data will not be truncated. Use of single page print option will truncate your data after 53 lines.

To make your Company Name/Logo appear/disappear, go to Account Options in My Profile.

*Most customers print on regular paper and tape the trimmed down Full Page sheet into their logbooks, however, if you want to Print on a sticker sheet, Avery makes them:

Laser – Full Sheet 8.5″ x 11″ Sticker Labels – Avery 5265

Inkjet – Full Sheet 8.5″ x 11″ Sticker Labels – Avery 8165

You can always search for and buy the “off brand” as well, usually at a lower cost.

Would you like to Print MULTIPLE Logbook Entries?

Click HERE to learn how:

https://zookaviation.com/blog/2020/02/10/print-multiple-logbook-entries/

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Have more questions? Need help? Contact Us

Monday thru Thursday: Open from 9:00 AM – 5:00 PM

Friday, Saturday, Sunday & IA Seminars:  The office is Closed. Calls, voicemails and emails will be responded to within a reasonable amount of time.

ERRORS!

UPDATE:  ERROR FIXED!

Thank you for waiting as we worked towards fixing the issue. Everything should be working well now.  Please let us know if you have any questions, by emailing:  support@airworthinessdirectives.com

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We are aware there is a bug within our Logbook entry tool, and are working quickly to resolve it.

Our apologies for any inconvenience.

We are making every effort to fix the bug.

Thank you and we appreciate your patience.