Is your Account LOCKED?
If there were too many attempts to access your account, our security tools will view it as a threat, and shut down access for one (1) minute. You will receive this message on screen:
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Account Locked.
Your account was locked out due to too many invalid log in attempts. Please note that passwords are case sensitive.
Don’t worry, the account will automatically be unlocked in 1 minute. Please try again after that time has passed.
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Why does this happen?
As a “Software as a Service” provider, we are required to protect our customer’s information and must deflect any apparent attempts to breech security.
So, even if it’s just one of our customers with a “fat finger”, or may have simply “forgotten” their password, or may not be typing their email correctly when logging in, the security kicks in and locks down the account.
Fortunately it is temporary. We know that waiting that ONE LONG MINUTE can seem like an eternity when you’re in a hurry, and it can be frustrating, we understand. Please give it that time before calling. Step away from the screen, give it some time. Come back and give your LOGIN another try. If that still doesn’t work, let us know and we’ll be happy to help.
Another option is to consider Resetting Your Password, if you’ve forgotten it. Click the link below to be taken to the RESET PASSWORD page:
https://www.airworthinessdirectives.com/Account/ForgotPassword
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More questions? Need help? Contact us at (540) 217-4471 9 AM-5 PM M-Thursday EASTERN TIME
*CLOSED Friday, Saturday and Sunday