How To Change Your Password

Need to change your password?

It’s easy!  You can do this three (3) ways:

METHOD 1:   At the LOGIN screen, there is a Reset your Password link:

https://www.airworthinessdirectives.com/Account/ForgotPassword

It will ask for your email address.  This must be your account email address.  Reset instructions will be sent to you:

METHOD 2:   If you are already Logged In, you can reset your password from My Profile.  Click the “Change” link, type the new password, and click the Change button.:

METHOD 3:   Contact Us.  If you call, we can reset your password for you, to whatever custom word you prefer.

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More questions? Need help? Contact us at (540) 217-4471
9-5 Monday -Thursday, Eastern Time
Closed Friday-Sunday

Change or Update IA Name & Cert #

Do you need to change or update the IA Name and/or Cert # in your account?

If so, there are different ways to go about this, for Singe User and for Multi-User accounts.  Please find your account type below for specific instructions:

SINGLE User Accounts:

You will need to CONTACT US to have the IA Name and/or Cert # changed or updated.  This is done for security reasons.

MULTI-User Accounts:

1. Go to My Profile:

2. Click the Multi-User Manager button:

3. Look over the User list to find the one you want to change:

4. Click the EDIT button in the User row that you want to change:

5. Type the changes and click SAVE:

You are finished.

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More questions? Need help? Contact us at (540) 217-4471
9-5 Monday -Thursday, Eastern Time
Closed Friday-Sunday

Upgrade from Monthly to Annual

Need to Upgrade from a recurring Monthly Subscription to a single-transaction Annual Plan?

We do not have an “Upgrade” button, but there is a way to do it.

The upgrade is *almost* like placing a brand new order, but you MUST follow these steps or Upgrading will not work:

1) Make sure you are Logged OUT.   Yes, that’s right, Log OUT of your account.

2) Go to the Pricing page, here:  https://www.airworthinessdirectives.com/Subscribe/Plans

3) Look over the Plans to decide which one you want to Upgrade to:

4) On the Pricing page, click the ORDER NOW button, for the Plan you want to upgrade to:

5) Fill in ALL the fields.  **YOU MUST USE THE SAME EMAIL AS YOU CURRENTLY USE FOR YOUR EXISTING ACCOUNT!!!**

*(If you use a different email, you will be opening an entirely new EMPTY account, and we do NOT want that!  Use the SAME EMAIL as your current existing account!)*

6) Click the red PAY NOW button at the bottom:

You will receive a confirmation email.  *Any extra time you had in your previous plan will be added on to your new subscription.*

7) LOGIN to your account, as usual.

8) Need a Receipt?  Go to Billing History in the upper right-hand corner of your screen:

You are all set with your new Subscription!


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More questions? Need help? Contact us at (540) 217-4471
9-5 Monday -Thursday, Eastern Time
Closed Friday-Sunday